GrS Montréal is a division of Complexe Chirurgical CMC dedicated exclusively to gender affirmation surgery, which is committed to ensuring the protection and security of your personal information in accordance with applicable laws.
This Privacy Policy describes how we collect, use and disclose your personal information and how this information may be viewed, corrected, and shared.
By using the Monarch platform (the “Platform”), by contacting us or by consenting to receive emails from GrS Montréal, you agree to the terms and conditions of this Privacy Policy.
1. Collection of your personal information
GrS Montréal only collects personal information that you transmit via the Platform or that has been provided to us by your health professionals.
Particularly, the information collected concerns, among other things, data relating to your medical file as a patient (pre-per-postoperative phases), as well as some data related to your lifestyle (demographic data, language spoken, profession, family environment, gender identity, etc.).
2. Use of your personal information
Only agents of GrS Montréal, within the scope of their duties, will have access to your personal information.
Personal information collected by GrS Montréal may be used for the following purposes:
- to carry out the mission and operation of GrS Montréal, while improving the quality of our services;
- to study the results and progress of medical and surgical activities;
- to monitor and evaluate quality as it relates to the organization and coordination of various activities related to medical and surgical procedures;
- to determine the quality of life and satisfaction of patients during all phases of treatment (pre-per-postoperative);
- to produce statistics or scientific work;
- to communicate with you;
- to respond to any questions, requests for help, or requests for information;
- to comply with legal and regulatory requirements, as applicable.
In accordance with applicable laws in Quebec, GrS Montréal may use or disclose personal information in an anonymous fashion from its records to support research, the process of continuous improvement, long-term analysis, and policies concerning cosmetic and gender reassignment surgeries.
3. Retention of your personal information
GrS Montréal keeps your personal information on a server located in Quebec, Canada. We deploy the best efforts and security measures to prevent unauthorized access to or disclosure of your personal information. For example, all communications via the Platform are encrypted so that no one can intercept them during their transmission via the internet. However, no security system is perfect and you must be advised that there is always a certain level of risk that the personal information you transmit to us is disclosed without your consent and without fault on the part of GrS Montréal. GrS Montréal accepts no responsibility for the fact that such personal information about you may be disclosed.
GrS Montréal will retain your information for as long as it is necessary or in accordance with the requirements of laws, regulations, and government orders.
4. Right of access and rectification
Upon written request and subject to proof of identification, you may consult the personal information that we have collected, used, or disclosed, and request, when applicable, that any corrections be made as permitted or required by law.
However, to ensure that the personal information that we hold about you is accurate and up to date, we invite you to notify us immediately of any changes to your personal information.
5. Update
This Privacy Policy may be amended periodically to reflect changes to our practices. We invite you to review this Privacy Policy from time to time to remain informed of the latest changes. Your continued use of the Platform after the effective date of changes will be interpreted as acceptance of the changes on your part. The date at the end of this document is the date of the latest update.
6. Contact information
Any request for access to or correction of your personal information, as well as any questions or comments regarding this Privacy Policy, should be sent to the attention of the Privacy Officer by email at: [email protected]
This Privacy Policy is current as of September 4 2019
This document, along with the Privacy Policy and any other contracts or policies to which you have consented (the “Agreement”), is a contract between you and GrS Montréal and its affiliates relating to the terms and conditions applicable to your use of the Monarch Platform or services offered on this platform (collectively the “Platform”). Please read all of the following terms and conditions carefully before using the Platform. By using the Platform or accessing it, you agree to all of the terms and conditions set forth in this Agreement. If, at any time, you no longer accept or can no longer accept the terms of this Agreement, you must cease accessing or using the Platform and contact the administrative services director.
1. Conditions relating to the use of the Platform
To access the Platform, a compatible web browser is required. You acknowledge and agree that GrS Montréal may cease to support a particular web browser and, if so, you will be required to download a compatible web browser to continue to use the Platform. You also acknowledge and agree that use of the Platform requires a functional email address, and depends on the proper operation of your computer hardware and your internet connection.
You are solely responsible for the management of your account and password, and you are solely responsible for maintaining the confidentiality of your password. If you have forgotten your password, click on the link “Lost password?” and follow the instructions. It is also incumbent on you to limit access to your account and to close your session at the end of its use.
You agree in all circumstances to not allow any third party to use or access the Platform.
As a condition of use of the Platform, you agree to not do any of the following:
a) impersonate another person or make a false statement about your relationship with another person or entity;
b) access and use or tamper with GrS Montréal computer systems or non-public elements of the Platform;
c) attempt to probe, explore, or evaluate the vulnerability of the Platform or any related system or network, or violate the security or authentication measures used by the Platform, this system, and network;
d) attempt to decrypt, decompile, or disassemble the software used to provide the Platform;
e) harm or threaten to harm other users in any way, or thwart or attempt to thwart access to the Platform for a user, a host, or a network, including through the transmission of a virus, overloading, flooding, spamming, or email bombing;
f) provide payment information that relates to a third party;
g) use the Platform in contravention of its intended use, documentation, or reasonable instructions from GrS Montréal;
h) systematically extract data or other content from the Platform in order to create, directly or indirectly, as part of one or several downloads, a collection or compilation of data, a database, a directory, or any other gathering of data, whether by manual methods, by robots, collectors or indexing robots, or otherwise;
i) violate the intellectual property rights of a third party while using or accessing the Platform.
GrS Montréal grants you a personal, non-transferable, non-exclusive, revocable, and limited right to access the Platform and use it for your personal purposes as a patient.
GrS Montréal shall have the right to investigate and bring a proceeding against any breach of the foregoing undertakings; including any potential infringement of intellectual property rights and potential breaches of security, to the fullest extent permitted by the law. GrS Montréal may seek the assistance of law enforcement authorities and work with them to prosecute users who violate this Agreement. You acknowledge that while GrS Montréal is not required to monitor your access to or use of the Platform, it has the right to do so in connection with the operation of the Platform to ensure whether you are complying with this Agreement, or to comply with applicable laws or orders or requirements of a court, administrative body, or other governmental organization.
2. Termination
GrS Montréal reserves the right to suspend your right of access to the Platform, or to terminate it at any time, at its discretion and without notice. For example, GrS Montréal may suspend or terminate your use of the Platform if you fail to comply with this Agreement or if your use of the Platform may result in legal liability on the part of GrS Montréal, cause an interruption of the Platform, or prevent others from using the Platform.
GrS Montréal reserves the right at any time to cease offering the Platform, temporarily or permanently. GrS Montréal will use all reasonable commercial efforts to notify you of the termination of the Platform.
3. Exclusive rights
All rights relating to the Platform are and will remain exclusive rights of GrS Montréal and its licensors. The Platform is protected by copyright and trademark laws, as well as other domestic and foreign intellectual property laws. Except as expressly permitted under this Agreement, you may not reproduce, modify, distribute, sell, transfer, publicly display, publicly perform, transmit, or otherwise use or commercially exploit the Platform, or create derivative works of it.
4. Waiver of warranty and limitation of liability
TO THE FULL EXTENT PERMITTED BY APPLICABLE LAW, GRS MONTRÉAL PROVIDES NO WARRANTY AND MAKES NO REPRESENTATIONS WITH RESPECT TO THE PLATFORM. PARTICULARLY, GRS MONTRÉAL DOES NOT REPRESENT AND DOES NOT GUARANTEE THAT THE PLATFORM WILL MEET YOUR NEEDS OR THAT THE PLATFORM WILL BE COMPATIBLE WITH ANY MATERIAL OR SOFTWARE PROVIDED BY THIRD PARTIES, THAT THE PLATFORM WILL NOT BE INTERRUPTED, THAT IT WILL BE FREE OF PROBLEMS OR ERRORS OR THAT ALL ERRORS WILL BE CORRECTED. GRS MONTRÉAL PROVIDES THE PLATFORM “AS IS” AND “AS IS AVAILABLE.”
TO THE FULL EXTENT PERMITTED BY APPLICABLE LAW, THE WARRANTIES AND REMEDIES (IF ANY) OF GRS MONTRÉAL EXPRESSLY PROVIDED HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, THAT APPLY IN FACT OR BY THE RESULT OF A LAW, USAGE, VERBAL OR WRITTEN DECLARATIONS, OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF GOOD MERCHANTABLE QUALITY, AVAILABILITY, PRODUCTIVITY, COMPATIBILITY, ADAPTATION TO ANY PARTICULAR PURPOSE, SATISFACTORY QUALITY, COMPLIANCE WITH DESCRIPTION, AND NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY COVERED BY THIS DISCLAIMER.
TO THE FULL EXTENT PERMITTED BY APPLICABLE LAW, GRS MONTRÉAL AND ITS SUPPLIERS OR LICENSORS SHALL IN NO EVENT BE LIABLE, WHETHER IN CONTRACTUAL RIGHTS, CRIMINAL RESPONSIBILITY (INCLUDING NEGLIGENCE), OR STRICT LIABILITY FOR INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, SPECIAL OR PUNITIVE INTEREST OF ANY KIND, OR LOSSES OF INCOME OR PROFITS, LOSSES OF BUSINESS OR CUSTOMER BASE, LOSS OR ALTERATION OF INFORMATION OR DATA OR UNAUTHORIZED ACCESS TO OR UNAUTHORIZED DISCLOSURE OF INFORMATION OR DATA, OR UNAUTHORIZED DISCLOSURE OF THESE, OR OTHER FINANCIAL LOSSES ARISING FROM THE USE, DELIVERY, FAILURE, OR INTERRUPTION OF THE PLATFORM, WHETHER OR NOT FORESEEN AND EVEN IN THE CASE WHERE GRS MONTRÉAL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
5. Compensation
You agree to defend, indemnify, and exonerate GrS Montréal, its directors, managers, members of its group, employees, agents, and its authorized representatives in respect of all claims, damages, liabilities, losses, and expenses, including reasonable legal and accounting fees, which are in any way related to your access to the Platform or your use of the Platform.
6. Modifications
This Agreement may be amended periodically to reflect changes to our practices. We therefore invite you to consult this Agreement from time to time to remain informed of the most recent changes. Continuing your use of the Platform after the effective date of the changes will be interpreted as acceptance of the changes on your part. The date of the most recent update is the date at the end of this document.
7. General provisions
This Agreement is governed by the laws of the Province of Quebec (Canada) and by the laws of Canada applicable to contracts between residents of Quebec and that are to be executed in Quebec, and shall be carried out in accordance with all of these laws. The parties hereby irrevocably submit to the jurisdiction of the courts of the district of Montreal, in the province of Quebec.
This Agreement constitutes the entire and exclusive agreement between GrS Montréal and you relating to the Platform.
You agree not to assign or otherwise transfer to a third party this Agreement or the rights or obligations it confers without the prior written consent of GrS Montréal, whose consent is at the sole discretion of GrS Montréal. No assignment or delegation made by you may discharge or release you from your obligations under this Agreement. Subject to the foregoing, this Agreement is binding upon each of the parties and their respective successors and assigns, and applies to each of them and may be enforced by each of them. GrS Montréal may assign this Agreement to a third party without your consent.
Nothing in this Agreement shall constitute a partnership or joint venture between you and GrS Montréal.
If any provision of this Agreement is declared invalid by a court of competent jurisdiction, that provision shall be deemed to be excluded from this Agreement and its exclusion will not affect the validity of this Agreement as a whole.
8. Contact information
If you have any concerns, questions, or complaints about this Agreement, please contact GrS Montréal by email at: [email protected]
This Agreement is current as of September 4 2019
